Interactive Law -
Complaints Procedure
As a firm regulated by
the Ministry of Justice we fully support and
adhere to the rules on complaint handling.
How will we deal
with your complaint?
We will:
-
Record details of
your complaint..
-
Thoroughly
investigate the relevant issues using
all the information available to us.
-
Correct any mistake
we may have made.
-
Let you know of the
outcome.
How quickly will we
deal with your complaint?
We will always try to
resolve complaints as quickly as possible
and you should receive an initial response
within 24 hours.
However, some issues
may take longer to investigate and we will
normally provide a final response within
four weeks.
If we are unable to
deal with your complaint within four weeks,
we will then issue you with a further
acknowledgement letter to explain why we are
still unable to provide a satisfactory
explanation. The final response
will then be provided within another 4 weeks.
What do you do if
you are not happy with the outcome?
If you are a private
client and you are still not happy with our
final response you are able to refer your
complaint to the Claims
Management Regulator. We will tell
you how to do this in our final response if
it applies to your complaint.
Who Do I Contact?
Please address all
complaints to:
- Interactive Law
- 10 Scorrier Business Park
- Scorrier
- Redruth
- Cornwall
- TR16 5AU
|
Click here for more
information.
Accident Advice